The Practice and Policies

Welcome to Rosalie Cosmetic Medicine. This Information sheet provides you with information about the practice and its policies, the procedures performed and the facilities.
Location: 104 Haig Rd, Auchenflower, Brisbane, Qld, 4066 Phone: (07) 3369 5433 Email: terri@rosaliemc.com.au Web: http://rosaliecosmeticmedicine.com.au Opening hours: Monday to Friday by appointment. Appointment line: (07) 3369 5433. Every effort will be made to accommodate your preferred time. Emergencies will always be given priority. Admin staff will call in advance if unforeseen circumstances lead to cancellation or postponement of appointment. Consultations: Cosmetic consultations are 15 min in duration and are not billed to the client. Medical consultations are 15 min in duration and long consults are available upon request these are both billed privately to the patient. Emergency appointments: This clinic operates on an appointment based system. In case of an emergency our Clinic Nurse will see you and if necessary will arrange for you to be seen by the Doctor. After Hours emergency line: The afterhours phone is available when you have undergone a surgical procedure. Telephone access: Doctor/s in the clinic may be contacted during normal clinic hours. If the doctor is with a patient a message will be taken and you will be advised by reception staff when it is likely the doctor will return your call. Your call will always be screened by the Receptionist who may ask you some questions. SMS reminders: We routinely send SMS reminders to your mobile phone to remind you of your appointment – be sure to provide us with your current mobile number. If you do not want us to send you an SMS reminder please advise the reception staff who will make a note on your file. Reminder system: From time to time we send out promotional material letting our clients know of offers and promotions that the clinic is offering. We do this via email and newsletter in the mail. If you do not wish to participate please let reception staff know. Management of your personal health information: Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. A copy of our privacy policy is available on request. Transfer of medical records: If you wish to transfer your health record to another service provider please ask your new provider to send an Authority Of Release Of Patient Information Form that you will sign. Alternatively, if you would like us to obtain your personal records from another service provider please see reception staff. Follow – up of results: You will be notified by phone first. If you do not respond to the telephone message you will then be notified by email. Your rights: This clinic respects the right of all clients and community members to have an accessible, confidential and constructive avenue for providing positive or negative feedback about the services at this clinic. These comments and complaints will be dealt with in a fair and efficient manner. Written or verbal complaints will be dealt with by the reception staff in the first instance and forwarded on to the Practice Manager and finally the Directors of Rosalie Cosmetic Medicine. If you wish to take the matter further there are several options available to you: AMA, Medical Registration Board or Health Quality and Complaints Commission of Queensland. Doctors who consult at this clinic: Dr Phil Manfield MBBS FRACGP Procedures The procedures performed by Dr Manfield include: Face: Cosmetic injections Skin Cancers and lesions. Body: Skin cancers and lesions. Detailed information on each procedure can be found at http://rosaliecosmeticmedicine.com.au Associates Terri Cross Laser Manager Procedures The procedures performed by Terri Cross include: Face: Laser hair removal Vascular lesions and / or broken capillaries Laser Genesis DermaSound Photo rejuvenation Body: Laser hair removal Vascular lesions and / or broken capillaries Laser Genesis Photo rejuvenation Detailed information on each procedure can be found at http://rosaliecosmeticmedicine.com.au Our clinical team: Our RN is a highly experienced nurse who has many years experience in clinical care nursing. Procedures: Pre and Post-Operative care Treatments Facials Skin treatments and analysis. Administrative Staff: We have for your convenience a Practice Manger, Accounts Manager and Reception Staff.